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Policies

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Scheduling:

Gold paw is not a one-on-one salon. Our appointments overlap and allow us to work on more pets throughout our day. With that in mind, plan for a bath appointment to last 2-3 hours and a full-service groom 3-4 hours for one pet. If it is determined that your pet would do better with an express groom (no breaks for them or overlapped appointments) we can offer this service for an extra fee. An express groom is not always the right fit for an anxious dog, many benefit largely from being able to take a small break between tasks during their grooming experience.

Drop off and pick-up requirements: If you are over 15 minutes late for your appointment, it will be cancelled, we will reach out to reschedule you (please refer to our cancellation policy). We ask that you pick-up your pets within 1 hour of being notified of completion as we do not have the space to accommodate them, there may be a late pick-up fee accrued.

Gold Paw reserves the right to reschedule appointments due to inclement weather and/or unsafe travel conditions, or illness/injury. We will make every effort to notify you as soon as we decide that we must reschedule your pet's appointment. We do not take the decision to reschedule lightly, and if we must reschedule an appointment, it will be given high priority.

Cancellation:

Gold Paw understands that unexpected circumstances can result in a cancelled or rescheduled appointment. If you’re unable to keep a confirmed appointment and need to reschedule or cancel, please do so as soon as possible to avoid potential fees.

You may cancel or reschedule an appointment 24 hours or more before your confirmed appointment with no fee. For appointments cancelled or rescheduled within 24 hours of a confirmed appointment, you may be charged 50% up to a full appointment fee at the discretion of Gold Paw.

Senior and Special Needs Pets:

A pet is considered senior if they are 8 years or older. The grooming process may be stressful for senior and special needs pets and although Gold Paw will take all possible precautions during the grooming process, the stress may lead to unfavorable reactions or medical emergencies. Gold Paw and/or its employees shall not be held liable. Please refer to our Grooming Consent Form for more information.

 

Safety and Behavior:

We care about the safety of all pets and people. As such, Gold Paw reserves the right to refuse service to any pet. If a pet shows severe aggression during their appointment, the service may not be completed and may be referred to a veterinarian.

Any pet with behavioral issues that are not referred to a veterinarian are required to stay on a 2-4 week schedule with Gold Paw to aid in training and becoming accustom to the grooming process. We will discuss with you a plan that best fits your pets specific needs.

Should a pet suffer from an injury that is determined to be a result of negligence of dogs , all related veterinary expenses may be reimbursed. Gold Paw will require an itemized copy of the bill before reimbursing.

Payment:

Payment is due at time of service. We accept all major credit cards, cash and check. There will be a $15 returned item fee for any check that is returned unpaid and a $1/day late charge until payment is received in full.

Privacy:

Gold Paw will never sell your information to third parties, all information is stored in a client management system for record keeping and communication purposes.

Communication from Gold Paw includes text messages and emails for appointment confirmations and occasional marketing.

Gold Paw may take photos of your pet for their files, website, social media and advertising purposes. All photos are the property of Gold Paw.